Frequently Asked Questions (FAQs)

General questions

What will this change mean for me as a patient and how will I benefit?

Your immediate care experience will stay the same. You'll continue to receive the same exceptional care from Dr. Adam Davidson and our dedicated team

This integration connects us to TELUS Health Care Centres' enhanced network of health and wellness services, while maintaining the same personalized care you trust, now backed by additional resources. We'll maintain our continued focus on innovation and patient-centered care throughout this transition.

Over time, you'll notice updates to our branding, website and documentation, but these changes won't affect your care quality or experience.

Will I need to change how I book appointments or contact the clinic?

Please continue to use the same process as you do today. We will let you know in advance if we have changes in the future. 

I am not a TELUS Health member. Can I still receive infusions? 

Yes! IV Infusion therapy is open to all patients - a membership is not required. We're here to support your health needs.

Do I need to transfer my medical records?

No, you don't need to do anything. Should you require access to your records, contact us and we will provide instructions.

Questions about the Vancouver location

Will my appointments be affected?

All scheduled appointments starting April 30, 2025 will be honored at our new downtown Vancouver location. There's no need to reschedule or make any changes to your existing appointments. Appointments prior to April 29, 2025 will be honored at our False Creek location.

What visual changes will I notice?

Over the coming months, you'll see:

• Updated clinic signage with the TELUS Health brand

• A new website under TELUS Health Care Centres

• Updated receipts and documentation with the TELUS Health brand

• Emails from @telus.com and @cc.telus.com addresses 

Will the clinic's operating hours change?

Our operating hours will remain the same at the new downtown Vancouver location.

Will there be any changes to the products or services offered?

No, we will continue to offer the same high-quality products and services you've come to expect.

Is parking available at the new downtown Vancouver location?

Yes, pay parking is located on P1 of the parking garage underneath the clinic. It is accessible from the main entrance of the building (808 Nelson Street) by turning right off of Nelson (a one-way street). 

Is the new location accessible by public transit?

Yes, our new location is centrally located in downtown Vancouver with excellent transit access:

• 5-minute walk from Vancouver City Centre SkyTrain Station (Canada Line)

• Multiple bus routes nearby

• 15-minute walk from Waterfront Station (SeaBus)

Who can I contact if I have more questions about the move?

If you have any additional questions or concerns, please don't hesitate to contact our reception team. They will be happy to assist you or direct your inquiry to the appropriate person.

We're committed to making this transition as smooth as possible for all our patients. We'll continue to update this FAQ as we receive more questions. Thank you for your understanding and continued support during this exciting time of growth for Mainline Wellness.

Questions about the Surrey location

Will my appointments be affected?

Appointments at our Surrey location will be honored until April 29, 2025. We're grateful for the opportunity to serve the Surrey community and welcome you to continue your care at our new Vancouver location starting April 30, 2025, where you'll continue to receive the same exceptional care from Dr. Adam Davidson and our dedicated team.

For those seeking care closer to home, we encourage you to connect with your referring healthcare practitioner to explore convenient local options. 

Who can I contact if I have more questions about the closure?

If you have any additional questions or concerns, please don't hesitate to contact our reception team.